Return & Refund
Thanks for shopping at www.thewig.de.
Return or exchange any unworn, unwashed, unaltered, undamaged, clean or defective products by USPS, DHL, UPS, FedEx, etc. Returns made within 15 days upon receiving the shipment will be issued a refund to the original form of payment.
We want to ensure that you are 100% happy with your purchase. If you have any sales queries, do not hesitate to contact us via [email protected]. However, if you feel the product(s) you purchased are not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right.
Although we’d love to know where things went wrong, or how we can improve, follow the steps below for a refund within 15 days of the date you received it. Please include your order number so we can issue a refund as quickly as possible. To be eligible for a return, your item must be unworn and unwashed and in the same condition that you received it. Your item must be in the original packaging.
Please follow the return instructions and then ask for an alternation.
We understand that ordering a wig for your appearance is an important undertaking, However, it is important to note that our wigs are custom-made, once production process begins, Labor Costs and Material Costs will be incurred. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.
Standard orders cancelled within 24 hours after payment confirmation: you will get a full refund.
Orders cancelled within 24 to 72 hours after payment confirmation: you will get a partial refund consisting of 50% of the item price and the full shipping cost.
Orders cancelled more than 72 hours after payment confirmation: you will get a partial refund consisting of 30% of the item price and the full shipping cost.
Once the item been delivered, the order can't be cancelled.
If you do not reply us to confirm your cancellation request within 5 days, we will cancel your order and offer the refund according to our cancellation policy.
If you really have a special circumstances need to cancel the order, please contact us by Email timely!.. We will calculate the cancellation time according to the time of the email is received.
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to the original form of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Requesting a Return
Follow the steps below to get your refund request sent to us:
Go to: www.thewig.de > My Account > Return & Refund
In the form, clearly state you want a refund and then provide us with an order ID. If you want a refund for a part of the order, please name the products you want a refund for.
To improve our products for users like yourself please prove further details.
Once you submit the support request you will receive an auto response from us. That just lets you know we’ve got your request.
Once we’ve had a chance to review your request we will be in touch confirming the refund has been processed.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Please note that shipping fee will not be refunded.
If an item is returned in unacceptable condition, we will send it back to you and no refund will be issued.
If you have any questions on how to return your item to us, please feel free to contact us via [email protected].